Terms of Service

1. The service

Media IQ lets you connect the posts you saved on social platforms, analyze them and query them — yourself or through your AI agents. The service is published by Ultra Scalability LLC.

2. Your account

You are responsible for access to your account (email address or Google sign-in). An account is personal. You must be at least 16 years old.

3. Your content

You keep ownership of what you import. You grant us only the technical right to store and analyze it in order to provide the service. You agree to import only content you are entitled to access, and to respect the terms of the platforms it comes from. Media IQ is a private saving and study tool; any rights-holder claim is handled at contact@ultra-scalability.com.

4. Credits and subscription

Some operations use credits (⚡). Purchased credits do not expire. The subscription is $29 per month, renewing automatically until you cancel. Top-ups are sold in packs: $25 for up to 100 posts. Long carousels and videos over 5 minutes use more credits. Payments are handled by Stripe.

You can cancel the subscription whenever you want, and here is how: open Settings, go to the Subscription block and use Manage my subscription. Cancelling stops the next charge; your access runs until the end of the period you have already paid for.

The credits included in the monthly subscription do not carry over from one month to the next: whatever is left unused at the end of the month is lost. Credits bought separately stay yours.

5. Refunds

A refund is limited to the current month's subscription and to the credits you have not used. Analysis that has already run is not refunded: it was paid to our providers at the moment it ran.

The subscription pocket is used first; purchased credits are only drawn on afterwards. A refund therefore covers the purchased-credit balance left on the date of the request, each top-up being valued at its own purchase price, from the oldest to the most recent.

A request is written to contact@ultra-scalability.com, from the address on your account. We answer in writing with the details of the calculation.

6. Cancellation and deletion

You can cancel the subscription whenever you want, in Settings → Subscription → Manage my subscription. It ends at the close of the period you have already paid for, and nothing is charged after that.

Deleting your account and your data is done on request, at contact@ultra-scalability.com: there is no delete button in the app today. Deletion is effective within 30 days, and we confirm in writing what was removed. Disconnecting a platform stops updates, but it does not erase what has already been imported.

We may suspend an account in case of abusive or unlawful use, after telling you, except in an emergency.

7. What Media IQ does not do

There is no export, no team plan and no multi-account: no CSV or PDF export of an answer, no extra seat, and one Instagram account per Media IQ account. Agent keys come with the subscription; with one, your AI agents read your library through the MCP server — the only way out towards a third-party tool.

8. Availability

We do our best to keep the service running, without guaranteeing absolute availability. Access to third-party platforms can change independently of us.

9. Contact

Questions about these terms, refund requests and deletion requests: contact@ultra-scalability.com.